To cancel or reschedule your appointment please call or text: 0437 636 262

Our goal is to provide quality, individual care in a timely manner for our patients. We understand situations change, and sometimes appointments will need to be moved or cancelled. Our appointments are in high demand, and your early cancelation is appreciated to allow us to offer another patient access to timely veterinary care.

Cancellation/rescheduling of your appointment is required with at least 1 business day notice prior to your appointment. This means, if you have a Monday appointment, you need to cancel before the Friday prior. This enables us to have sufficient time to offer your appointment to someone else who is in need.

You can cancel your appointment by calling or sending a text message to 0437 636 262. Please leave a voicemail if we don’t answer – we may be helping another patient.

If you cancel your appointment without 1 business day notice, a cancellation fee of 50% of your appointment fee will apply.

If you fail to cancel your appointment and you are not present at your confirmed booking time the full appointment fee will apply.